Shipping policy

Shipping Policy

Thank you for choosing GYMSTEAD! We strive to provide a seamless and reliable shipping experience for our valued customers. Please review our shipping policy to understand how we process and deliver your orders.

Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During peak seasons or promotions, processing times may be slightly extended.

Shipping Methods:

  • We offer standard international shipping options 
  • Delivery times vary depending on your location and chosen shipping method.

Shipping Costs:

  • Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
  • Free shipping may be available for orders exceeding a specified amount, as indicated during promotions.

International Shipping:

  • We proudly offer international shipping to a variety of destinations. Please note that customs duties and taxes may apply, and customers are responsible for these charges.

Order Tracking:

  • Once your order has been dispatched, you will receive a confirmation email containing a tracking number.
  • Use the provided tracking information to monitor the status and estimated delivery time of your order.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.

Delays or Issues:

  • While we make every effort to deliver your order promptly, unforeseen circumstances such as weather, customs, or carrier issues may cause delays. We appreciate your understanding in such situations.

Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery (e.g., incorrect address), we will contact you to arrange re-shipment. Additional shipping charges may apply.

Lost or Stolen Packages:

  • Contact our customer support if your package is lost or stolen. We will work with the carrier to resolve the issue promptly.

Thank you for entrusting GYMSTEAD with your order. Should you have any further questions or concerns, please contact our customer support team at support@gymstead.com We appreciate your business!