View our frequently asked questions first.

Wait! Some of your questions may already be here.

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I want to return my order

No problem! Please note that returns are only eligible within 30 days after delivery.

Click here to start a return: [RETURNS]

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Where is my order confirmation?

Your order confirmation should be sent to the email you placed the order under.
Be sure to check for any hidden emails sent to your junk/spam folders.

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How can I track my order?

You can track your order once it has been dispatched. We will send you an email with a tracking link to track your order.

Alternatively, you may use the tracking feature on our website.

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I only received parts of my order!

Don't worry! We didn't forget the rest of your order.

We may usually send multiple items across multiple shipments. Please check your tracking email to see if this is the case.

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My items arrived damaged. What should I do?

We’re sorry to hear about this! Please follow these steps:

  • Take clear photos of the damaged item and its packaging (if applicable).

  • Send the photos along with your order number to support@gymstead.com - You can also use our contact button!

  • Our team will review your request and offer a resolution, such as a replacement or refund.
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I ordered the wrong size. Can I exchange it?

Yes, we offer size exchanges for most items. Visit our returns page to start a return.

Click here to start a return: [RETURNS]

Get in Touch. We're Here to Help!

For any inquiries regarding your order, please include your order number below.